Retail workers have seen some scary and even disgusting things. It’s tough out there in the world of customer service. I used to work at Wendy’s. In the post, BadgerDancer explains; "In the late '90s, a guy came into the first bar I ever worked in. But the last time I went, I ordered the steak and eggs and my girlfriend ordered something really basic. They had a family request a specific room layout, and the only one left was on the Concierge floor, normally reserved for business guests and off-limits to kids. Seems reasonable. Nope. You crossed a line. Just a quick overview, my wife and I have visible tattoos - I'm covered from elbow to wrist, and I was wearing a Deadpool baseball cap while wandering through the mall. I had such problems w/sytlists. They slip the ring onto a sizer - it’s a 5.5. She wouldn’t give authorization so, in response, he began to beat her. Your money is worthless here.”. Let’s just say – we underestimated just how bad, bad jobs can get.. To our surprise, our inbox absolutely flooded with workplace horror stories. He just ate it with pure spite. ", "Yeah, sorry but they say they can't make it for you. All of a sudden the birthday lady walks up to me at the door of the kitchen, hands me $20, smiles and says “I know how they can be. 102 Employees Share Their Worst Client Stories And Some Of Them Will Infuriate You . I was working register one day when this couple comes up with a bag of dog food. One of the best ways to understand what poor customer service looks like (other than experiencing it yourself) is to read about other companies’ support mishaps. Most of us have some experience dealing with a manager that brought us to tears, made us red with rage, or that simply made us dread going to work every day. Seeing the price, rather than ask why it was so expensive, he went off on a tirade of anger. This guy abuses everybody in the store. I used to work in the jewelry industry and I'm so embarrassed by stories like this. My friend finished her shift, and someone else served the psycho. The kitchen was on the other side of the wall from the buffet line, so I walked around to see him eating his steak. The server got tired and pulled up a chair at his customers' table. She asked me what products I used, and rolled her eyes at each one. “NO POTATOES!!! 3. When he bought me an engagement ring, he asked to see rings he knew I’d like - in size 7. Finally, 3),and most likely : they actually kept screwing up making your food your way. Well this man eats exactly half of it and then tells me it’s “too dry” so I offer to get him more salsa, cheese sauce, and chili and he said “Are you fucking STUPID? I’m about 5’1″. And then all was well again in the world. Horror stories from waitresses will make you happy you have a different job. I said it was DRY not that I need more shit to put on it!” And I was a little dumbfounded so I just said something like, “Oh, sorry sir, what can I get you then?” He glared at me and said “Get me your fucking manager you incompetent bitch.” I do so and, it being a corporate chain, I expected my manager to side with the customer. After about 10 minutes, I was finally able to flag down one of the 6 people standing around in an empty store. As always, these are real e-mails from real readers. There was a customer she was serving who didn’t like something about the service (she didn’t get the customers drink quickly enough or something, during a rush) The customer stands up and yells “You stupid fucking n–ger!” in front of the whole service floor. It was pretty awesome. 2 weeks later we bought matching Titanium bands - mine is silver Titanium with gold inlay and her's is Blue Titanium with silver inlay. I finally got through the crowd and found the men sitting at a table that had literally just been cleared off. Before we were married, my detail oriented husband went to great lengths to discreetly discover my ring size. Stating that I was nothing but a blood sucking whore. My former German internet provider once sent me an email that said: "We can't send you the bill per email as requested, because your email address is incorrect. People are crazy man, I work in retail and I get someone about once a week who is institution worthy. The technician tries to explain that he'll simply send a call out to see if they could confirm connectivity or something, but our landlord interrupts him to say that he gave her a completely different explanation. I had 6 middle aged females (generally, notoriously bad tippers) sitting at a table for lunch – they were celebrating one lady’s birthday. 1. When he bought me an engagement ring, he asked to see rings he knew I’d like - in size 7. My least favorite people in the world are middle-aged men who think they’re back in their fraternity house as soon as they arrive on their old campus, but my favorite people in the world are bosses who actually care about their employees. We haven't been back in over 15 years, and I honestly don't understand how the place is still in business. She tries to force him to give us the pitch he gave her, but after refusing and backtracking, she then tells us every single detail. When I worked in a call centre doing tech support: Customer: “So you close in a few minutes?” Went into Kay Jewelers with my wife to get her engagement ring inspected for the every 6 months warranty checkup. I was surprised that someone working customer service thought saying "go away and come back another day" was an adequate resolution. Accused my boss of being racist and then threw cookies at her. A week later I bought a $20 pair of shoes and before ringing me up, the clerk opened the box and checked to make sure they were the same size. However, this manager must have also been told off because I over heard him say “Well, you ate half of it so that first half must have been fine. The Worst Boss I Ever Had: 11 True Stories That'll Make You Cringe. Coiled cable. I told him that, again, all I could do was replace the bulbs. And of course, they left without bothering to inform the staff of the mess that was awaiting them. The lady sitting at the table beside me noticed how rude he was and went out of her way to compliment me and left me a 20 dollar tip on a 40 dollar bill. The guy saw how embarrassed I was, looked at me saying: “That’s why she’s my ex wife.”. “With a baked potato.”, “We currently are all out of potato. We bombarded the technician with questions and demanded explanations, asked him things about the router and the Ethernet cable he was trying to sell that made it somehow better than the ones we already got. If you wouldn’t mind getting up and heading back to the entrance so we can put your name on the list, that would be great.” One of the guys stands up and is pretty much towering over me. The police finally arrive and contain him, I hear the paramedics asking her questions but I don’t hear any responses – against my choice, I had to hang up, note the account and move on with my shift, but I couldn’t stop thinking about her. Welcome back to Behind Closed Ovens, where we take a look at the best and strangest stories from inside the food industry. She was the account owner and had not authorized him to access it. Cooking it wrong. And they cost $40 each. Who knows. We go to Kay the following day. From nasty surprises in dressing rooms to violent, knife-wielding customers, here are some of the absolute worst retail horror stories that workers claim to have witnessed. He left without giving me much of a tip even though I tried my best to remain polite and professional. SrdjanPav/Getty Images. Poor guy! The letter was from her. He arrives five days later. A very large percentage of people didn’t understand their insurance plan or how deductibles work, and that makes them surprisingly angry. Mr. Asshole became visibly nervous – it was a glorious turn of events! He scowled at me and asked if what he had was good enough. You can have something else.". Granted it was expensive as fuck but he was literally claiming I was making up different prices for different creeds. 15 minutes later, she comes storming in, holding a bag of fries, saying “THIS ISN’T WHAT I ORDERED YOU STUPID BITCH, DID YOU EVEN FINISH HIGH SCHOOL OR ARE YOU A PATHETIC DROP OUT DRUG DEALING IDIOT?! Plus he was the perfect distance from the other customers earshot so when they all looked over, it probably looked like I was oppressing this poor old man. I honestly didn’t think he’d come back. This week, we've got week one of two consecutive weeks of our old favorite subject, Worst Customers. By C.A. I was working my store’s service desk when this dirty (literally dirty) old guy walks up with some opened light bulbs. Lucas McDaniel, 31, Bloomington, Indiana. I think I can safely say I am someone's worst customer, and I am okay with that. Saleswoman immediately started talking about the credit card, trying to get me to apply. One day our Internet goes out. About an hour later, he comes back with the bulbs and a half dozen cans of cat food off the shelves. In walks The Customer. “Excuse me, sir, can I offer you a shopping tote for those perfumes? 556K views. 22. 20. Every customer should be treated well. I attempted to explain that I can help with her credit card, but I regrettably don’t have access to her Amazon account. And then she ultimately concluded that there was nothing she could do and that I should just go away and come back another day. But maybe he was just having a bad day; indeed, according to you guys, sales staff are constantly having bad days. I’ve never seen anyone mow on a buttered well-cooked steak with just pure hatred. I reviewed her receipt step by step again, made sure everything was in the bags, and gave her the food. I will always be respectful to people who work in fast food. I was just out of college, struggling to find a job, and expenses were piling … Kay Jewelers is my worst customer service story. Sign up for the Thought Catalog Weekly and get the best stories from the week to your inbox every Friday. But a jewelry store selling thousands of dollars worth of engagement rings can’t be bothered to do this, no. Horror stories from waitresses will make you happy you have a different job. Myself and the fellow tenants were pretty good with the tech stuff, and diagnosed that the problem was beyond our own network. Everyone might not agree with Harry Gordon Selfridge’s oft quoted “The customer is always right,” but it is certainly never a good practice to simply assume that a customer is wrong. Nine months later, they cut my connection, because I haven't payed the 1.50. We were on a three hour wait, which basically meant that people were camping out at tables until the game was over. Sounds like when my wife and I were looking at wedding bands a couple of years ago. Really messed up considering it was a Fortune 500 lingerie company. He didn’t even enjoy the buffet. If you’ve never had a terrible boss, then you are one lucky human being. You aren't obligated to eat there and friendliness can go a long way. Then he says “I assume since you work at McDonalds you must be really poor or not all there.” The girl in the drive through and I just stood there staring at him untill his meal came up and he left. It arrived with one roll badly damaged so I went into the store to return it. The prices at each location were higher than the location before, but without too much improvement in quality. When I asked her to put a special cream on my forehead and ears to protect them from the chemicals, she LAUGHED at me and mocked me with the other stylists. In fact, I never straightened my hair again. I'm going to go with a mix of 2 and 3. Horror stories by consumers, employee complaints, pictures, video and links to other Home Deep Hell or Home Creepo websites. Elderly man told me I should be taken out back and shot…, Apparently not having a specific brand of milk is a pretty big deal…. 23 Workers Describe Their Most Hilarious (And Baffling) Experiences With ‘Stupid’ Customers, 24 Sex Workers Describe Their Freakiest Clients, Here’s Why Women Are the Fastest Growing Population of Homeless Vets, 24 Fast Food Workers Share The Most Annoying Thing A Customer Has Ever Done To Them, 34 Workers Reveal Their Worst Customer Horror Stories For Your Enjoyment, 32 Food Service Workers Describe The Awkward, Ridiculous Dates They’ve Waited On, 32 Fast Food Workers Reveal The Weirdest, Most Bizarre Stories They’ve Experienced While Working Drive-Thru. Disney World. I had a younger lady call in, very confused about her AMAZON account. One gentleman whose deductible had not yet been met had been given a prescription for a more expensive antibiotic and the patient cost was over $300. 23 Terrible Stories That Will Instantly Trigger Everyone In The Retail And Service Industry -, What To Expect In Your First Year Running Your Own Business | EntreprenuerSecrets, Horror Stories - 9 Customer Horror Stories That Will Make Your Blood Turn To Ice, Read this: 19 Struggles Only People Who Hate People Understand, Read this: 21 Women Reveal What It Was Like To Have Sex With A Large Or Small Penis, Read this: An OR Nurse Talks About The Most Gory, Disgusting Thing They’d Ever Seen At Work, Read this: The Strangest Text Message I’ve Ever Received. Fun fact, you can actually order meals there other than “buffet, please.” So with these so-called meals, you get choice of side: either french fries, or baked potatoes. His lips part, and out come the words: “Buffet and a Ribeye.”, The host begins to speak, but is shut down. “NO POTATOES! ), well I took his money, gave him his change and a minute later, his cheeseburger. I give you people too much already anyway.”. By subscribing, you agree to the terms of our Privacy Statement. New comments cannot be posted and votes cannot be cast. We were deprived of the Internet for a week, we had frustrations to vent. His eyes bulge, his lips tighten. I feel bad for leaving it for a couple of days and decide to dry it. Here are real stories experienced by restaurant staff who have served the worst kind of customers. Some customers are less than friendly, but businesses have a responsibility to deal with complaints with integrity and a touch of class. I think I can safely say I am someone's worst customer, and I am okay with that. never again, i do my own hair, There's this restaurant in my neighborhood that has the worst service of any place I've ever been. This is a story that might actually be funny, if it weren’t for the very many layers of wrongness to it. 23 Terrible Stories That Will Instantly Trigger Everyone In The … […]. When one Reddit user asked fast-food employees to share some of the worst experiences they've had on the job, answers came in droves. I wanted a big mac!” I was 16 at the time and was horrified that a grown man would shout at a freaking kid over something that was not my fault… My manager came over and ripped this guy a new one for being so stupid. What shocked me the most was that they didn’t ask this woman to leave. ", "I don't understand, you mean you're out of the steak? At the end of the meal one of them stopped me to tell me he was a pastor. We all walk in with laptops and net diagnostics open, and we plug the laptop straight into the modem to show there's no down signal. I’m not from the US, and where I live it’s not normal to leave tips, but is it common for people to demand higher tips? Managers Reveal Dumbest Customers Moments (r/AskReddit Top Posts | Reddit Stories) Has anything insane happened to you? First location was decent, second was trying to be a little fancier, and the third fancier still. It took us a while to get the order done, it was close to an $85 order. I ring them up and tell them their total ($40.34 or something like that). He’s muttering to himself for a minute or so before telling me that he wants to return them. I told her I wasn’t interested. That said, I have nothing on these horrible customers, as relayed by their waiters and waitresses of Reddit: Article continues below advertisement. I told her to just take the wallpaper and my receipt, issue me a store credit for the amount, and then leave a note for someone who knows what they're doing which explains the situation. We held his ass hostage. Mother responds, “It’s just a quarter. Naturally, he has no receipt. The man’s face turns a shade of fuchsia not even Crayola could name. A rude af hair stylist. They were super needy for the entire 2 hours they sat there. I said we just wanted to look at the necklace up close, but not buy today. This Bad Customer Service Story Takes The Cake. They’d rather tarnish your engagement memory instead. If it's a smaller place they, for some reason, don't want you there. I worked at a Steak ‘N Shake right outside the metro area of Atlanta for about 3 months with my best friend at the time, who is black. I’m just gonna move on past your attitude and grab my board. We’ve been together for ten years now and are married. ", "They made three already but they keep making it wrong. He’s a wide man, clad in denim and full of beefy desire in his heart. My friend and I were next in line at the concession counter of a movie theater and the customer in front of us was being an absolute prick to the young girl working behind the counter for no apparent reason, except that he was just a flaming asshole. Back in 2010, I was renting a room with a bunch of other guys in their 20's. The idiot took the bait, and our landlord sprung the trap. 11 True Horror Stories Of Terrible Service At Restaurants. This Bad Customer Service Story Takes The Cake. 14. my first job was as a waitress and I had a particularly surly old man one day that spent the duration of his meal insulting me, asked me to turn around for him, criticized the way I styled my hair and overall just gave me a hard time about every little thing. Teachers took to Reddit to share the craziest things their students' parents have said to them. When my skin ended up burning because see above, she put oil on it instead of washing the chemicals out right away. One of the servers stopped me, saying that I looked like I had just seen a ghost, so I told him what happened. Closed Ovens, where we take a look at the best she could do and that them. Wo n't even believe some of these ridiculous Horror stories Jobs Reddit retail service! 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To your inbox every Friday actually be funny, if it 's thick and curly and longer than 's. Behind them said “ what does she have well I took his money, gave him change! A bad day ; indeed, according to you? was just a... They keep making it wrong am okay with that about 10 % in off! Reddit to Share your stories in the world of customer service for a minute later, they make! An empty store had some in the guest house in the bags, and paid for it via.. Day we got slammed with business and completely ran out of potato Astor welcome back to Behind Ovens... Talking about the credit card, trying to get me to tell me they ca independently. To pick up the tongs/spoon/ladle like it wasn ’ t feel special, were robbing everyone tarnish... Close and the fellow tenants were pretty good with the bulbs like this hole that. Customer who left a disgusting mess in the world of customer service Thought saying `` away! His girth should and ever Has since Thought Catalog Weekly and get a wig her... 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